Marcus Jones Pharmacy and Travel Clinic

At Marcus Jones Pharmacy, we are dedicated to providing excellent customer service and we pride ourselves on the exceptional quality of products, professional advice and healthcare that we deliver day by day. Our staff are regularly and intensively trained to help customers with all aspects of their healthcare needs; from simple over-the-counter advice and medicines to treatments for minor ailments.

We offer a wide range of products and services, some of which include Dispensing both NHS and Private Prescriptions, Repeat Dispensing, Medicine Usage Reviews (MURs), New Medicine Service, FREE Prescription Collection and Delivery Service in the local area, Travel Clinic and General Immunisation, Flu Vaccination and Emergency Hormonal Contraception, just to name a few. For more information, please visit our Services page.



Marcus Jones Pharmacy is the trading name of Avni Limited, a UK company registered in the General Pharmaceutical Council (GPhC) with GPhC Number: 1041400.

Our staff are regularly and intensively trained to help customers with all aspects of their healthcare needs; from simple over-the-counter advice and medicines to treatments for minor ailments.

Superintendent Pharmacist:
Vijay Kumar Bansal MRPharmS.
GPhC Registration no. 2033407

We are open Monday to Friday from 9:00am to 6:30pm.
Saturday from 9:00am to 6:00pm.
We are CLOSED on Sunday.

When we are closed, you can get health advice and information, including details of other local health services from the NHS Website at or call NHS 111 Service which is available 24 hours a day and 365 days a year; calls are free from landlines and mobile phones.

CPPQ – Community Pharmacy Patient Questionnaire - Patient Survey

All pharmacies are required to conduct an annual community pharmacy patient questionnaire (CPPQ), also referred to as the Patient Satisfaction Questionnaire or Patient Survey. The questionnaire allows patients to provide valuable feedback to community pharmacies on the services they provide.

At Marcus Jones Pharmacy, we always try to provide you with the best possible service. We are asking NHS patients to complete a short and anonymous questionnaire about the service we provide.

Online Patient Questionnaire

You also have the option to download the forms and complete the questionnaire manually. Click here to download the Questionnaire in paper form. Once downloaded and completed, you can post the form to us or bring it in person.

We have Patient Questionnaire forms available in our pharmacy; please ask a member of the staff.

We will use the results of this survey to improve the services we provide at Marcus Jones Pharmacy.

Thank you for your ongoing support and valuable feedback.


At Marcus Jones Pharmacy, we welcome your comments and suggestions.

We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints. If you need any information, wish to leave a comment or suggestion, need to report an incident or lodge complaint about this website, our staff or any of our products or services, please contact us as soon as possible via the Contact Page on this website; alternatively, you can write to us at Marcus Jones Pharmacy, 96 Old Oak Common Lane, London, W3 7DA. You may also call the Superintendent Pharmacist, Vijay Kumar Bansal, on 020 8743 3674.

Additionally, you can get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.

Patient Survey Result 2019-2020

Overall Rating - the staff, the shop and the service provided
Answering customer queries
The service received from the pharmacist
Stock availability - Medicines/Appliances
Service waiting times
Cleanliness of the pharmacy
Providing efficient service
Rated 5 out of 5
Great local resource with an experienced pharmacist who has been there for many years.

Clare Morris

Rated 5 out of 5
Very nice friendly helpful staff and owner.

Juliette Fenton

Rated 5 out of 5
First class service, customer-friendly and very helpful and knowledgeable. It doesn't sound like much I know but so many fail to meet these standards.

Paul Campbell

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