Aqua Chemist and Travel Clinic

At Aqua Chemist, we are dedicated to providing excellent customer service and we pride ourselves on the exceptional quality of products, professional advice and healthcare that we deliver day by day. Our staff are regularly and intensively trained to help customers with all aspects of their healthcare needs; from simple over-the-counter advice and medicines to treatments for minor ailments.

We offer a wide range of products and services, some of which include Dispensing both NHS and Private Prescriptions, Repeat Dispensing, Medicine Usage Reviews (MURs), New Medicine Service, FREE Prescription Collection and Delivery Service in the local area, Stop Smoking Service, Travel Clinic and General Immunisation, Flu Vaccination, Emergency Hormonal Contraception and Condom Supply, just to name a few. For more information, please visit our Services page.

SERVICES

ABOUT AQUA CHEMIST

Aqua Chemist is the trading name of Wellcare (Harrow Weald) Ltd, a UK company registered in the General Pharmaceutical Council (GPhC) with GPhC Number: 1040381.

Our staff are regularly and intensively trained to help customers with all aspects of their healthcare needs; from simple over-the-counter advice and medicines to treatments for minor ailments.

Superintendent Pharmacist:
Sonal Bhundia MRPharmS.
GPhC Registration no. 2212030

We are open Monday to Friday from 9:00am to 6:30pm.
Saturday from 9:00am to 1:00pm.
We are CLOSED on Sunday.

When we are closed, you can get health advice and information, including details of other local health services from the NHS Website at www.nhs.uk or call NHS 111 Service which is available 24 hours a day and 365 days a year; calls are free from landlines and mobile phones.

Address: 55 Bounces Road, Edmonton, London, N9 8JE.
Telephone: 020 8807 3564
Email: aqua.chemist@nhs.net
website: www.wellcarepharmacy.co.uk/aqua-chemist

CPPQ – Community Pharmacy Patient Questionnaire - Patient Survey

All pharmacies are required to conduct an annual community pharmacy patient questionnaire (CPPQ), also referred to as the Patient Satisfaction Questionnaire or Patient Survey. The questionnaire allows patients to provide valuable feedback to community pharmacies on the services they provide.

At Aqua Chemist, we always try to provide you with the best possible service. We are asking NHS patients to complete a short and anonymous questionnaire about the service we provide.

Online Patient Questionnaire

You also have the option to download the forms and complete the questionnaire manually. Click here to download the Questionnaire in paper form. Once downloaded and completed, you can post the form to us or bring it in person.

We have Patient Questionnaire forms available in our pharmacy; please ask a member of the staff.

We will use the results of this survey to improve the services we provide at Aqua Chemist.

Thank you for your ongoing support and valuable feedback.

HOW TO MAKE A COMPLAINT

At Aqua Chemist, we welcome your comments and suggestions.

We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints. If you need any information, wish to leave a comment or suggestion, need to report an incident or lodge complaint about this website, our staff or any of our products or services, please contact us as soon as possible via the Contact Page on this website; alternatively, you can write to us at Aqua Chemist, 55 Bounces Road, Edmonton, London, N9 8JE. You may also call the Superintendent Pharmacist, Sonal Bhundia, on 020 8807 3564.

Additionally, you can get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.

Patient Survey Result 2019-2020

Overall Rating - the staff, the shop and the service provided
Answering customer queries
The service received from the pharmacist
Stock availability - Medicines/Appliances
Service waiting times
Cleanliness of the pharmacy
Providing efficient service
WHAT OUR CUSTOMERS SAY
Rated 5 out of 5
Lovely and friendly staff, always on hand to help you and is always clean and tidy

Tracy Isted

Rated 5 out of 5
Fast and friendly customer service. I'm very happy to have found this little pharmacy. They're humble and down to earth

Ice – Pol

Back to Top